Shipping Policy

Thank you for shopping with Faith & Fin Company! We are committed to getting your order packed with care and on its way to you as quickly as possible. Please review our shipping policy before placing your order.

ORDER PROCESSING

Orders are typically processed and prepared for shipment within 2–5 business days after an order is placed.

Business days do not include weekends or holidays. During product launches, new drops, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING

Faith & Fin Company currently ships orders using USPS and other available shipping services when appropriate.

Shipping rates and available shipping options are calculated and displayed at checkout. Estimated delivery times shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Carrier delivery estimates are not guaranteed by Faith & Fin Company.

SHIPPING DELAYS

Once a package has been accepted by the shipping carrier, transit and delivery are outside of our direct control.

Faith & Fin Company is not responsible for carrier delays caused by weather, holidays, service interruptions, transportation delays, or other circumstances outside our reasonable control.

If your tracking information shows an unusual delay, please contact us and we will do our best to assist you.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Faith & Fin Company is not responsible for packages delivered incorrectly due to an inaccurate or incomplete address provided by the customer.

LOST, STOLEN OR MISSING PACKAGES

If your package appears to be lost or missing, please contact the shipping carrier using your tracking information and notify Faith & Fin Company.

We will make reasonable efforts to help you locate your shipment. However, Faith & Fin Company cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier but subsequently lost or stolen, except where otherwise required by law.

DAMAGED ORDERS

If your order arrives damaged or you receive an incorrect item, please contact Faith & Fin Company promptly after delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.

We will review the issue and work with you toward an appropriate resolution.

RETURNED PACKAGES

If an order is returned to Faith & Fin Company because of an incorrect or incomplete address, failed delivery attempt, or other delivery issue attributable to the information provided with the order, the customer may be responsible for additional shipping costs to have the package resent.

LOCAL PICKUP

If local pickup is offered for an order, pickup instructions will be provided separately. Orders selected for local pickup will not be shipped unless alternative arrangements are made and any applicable shipping charges are paid.

If you have questions regarding your order or shipment, please contact us through the Contact page on our website.

Faith & Fin Company North Carolina, USA